Privacy Policy

This Privacy Policy explains what personal data Claw Arcade ("we", "us") collects when you use our website and services, how we use it, and the rights you have over it. This policy is written to comply with the EU General Data Protection Regulation (GDPR).

1. Data Controller

Claw Arcade is the data controller for the personal data described here. You can contact us at info@clawarcade.io.

2. Data We Collect

• Account data: email address, username, hashed authentication credentials.
• Gameplay data: token balance, plays, wins, timestamps.
• Purchase data: token pack purchases (payment details are processed by our payment provider and not stored on our servers).
• Claim data: full name, shipping address, phone number, provided only when claiming a prize.
• Technical data: IP address, browser/device information, standard server logs.

3. How We Use Your Data

We use your data to operate the Service: authenticating your account, processing token purchases, running gameplay, fulfilling prize shipments, sending transactional emails, preventing fraud, and complying with legal obligations.

4. Legal Basis

We process your data under the following legal bases: performance of a contract (running your account and shipping prizes), legal obligation (tax and consumer protection), and legitimate interest (security, fraud prevention, service improvement).

5. Sharing

We share data only with service providers strictly necessary for the Service: hosting, database, email delivery, payment processing, and shipping carriers. These providers act as data processors under contract with us.

6. Retention

We keep account data for as long as your account is active. Claim and purchase records are retained for the period required by applicable tax and consumer-protection law (typically up to 10 years). You may request deletion at any time subject to those legal retention periods.

7. Your Rights

Under GDPR you have the right to access, rectify, erase, restrict processing of, and port your personal data, and to object to processing based on legitimate interest. You may also lodge a complaint with your local data-protection authority.

8. Cookies

We use strictly necessary cookies to keep you signed in and to maintain your session. With your consent, we also use marketing cookies from Meta (Facebook Pixel) to measure the performance of our ads and show you more relevant ones on Facebook and Instagram, and analytics cookies from Google Analytics (gtag.js) to understand how visitors use the site so we can improve it. No marketing or analytics cookie is set until you tap "Accept" on our cookie banner, and you can withdraw consent at any time by clearing the cc.consent.v1 entry in your browser's site storage.

9. Contact

To exercise your rights or ask questions about this policy, email us at info@clawarcade.io.